Anti Spam Policy
Anti Spam Policy
Cloudixie takes email spam very seriously and we have developed a policy to help protect, prevent, and control incidents that have lasting effects on the overall health of our servers.
Main Causes for Spam
The majority of email spam comes from websites that have been compromised by an attacker. Most of these incidents come from running outdated third-party software applications and/or outdated plugins/extensions or themes being used with these third-party software applications.
It is the customer’s sole responsibility to actively update and patch third-party software applications as they’re released. Failure to do so can lead to a compromised website.
Use Strong Passwords
Spam that does not originate from compromised websites often stems from user’s having weak/unsecured cPanel, email, and other passwords. All passwords used should be generated using the password generator inside of cPanel.
It is the customer’s sole responsibility to ensure that all passwords used across services are strong and updated regularly.
Two Strike Rule
In order to increase our server email delivery rate, Cloudixie has developed a two-strike rule for our customers.
First Offense – 24 Hour Suspension
If Spam is detected from your cPanel account, it will immediately be suspended for a full 24 hours to allow our team to begin assessing the damage to our network.
The 24-hour suspension will only be lifted once we have made contact with the account owner via our ticket system. We will provide the customer with the details that they need to take in order to resolve the issue and get their website back online.
Most of the time this includes, scanning their local computer, changing all passwords, and updating third-party software on the cPanel account.
Second Offense – Account Termination
Unfortunately, if spam is detected for a second time the account will be suspended and terminated within 48 hours.
Customers that do not maintain good security practices with their accounts put our entire network at risk. Therefore, we cannot continue to work with individuals who continually allow their sites to engage in illegal behavior.
In accordance with our Terms of Service, we are not able to offer these customers a refund but can provide a full backup of the site in the current state.