Payment/Refund Policy

Last Updated: March 16, 2021

30 Day Money Back Guarantee

Cloudixie provides a 30-day money-back guarantee on all Web Hosting packages with the following conditions:

  • Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
  • Refunds exclude setup fee (Shared Hosting $9.95, VPS Hosting $21.95)
  • Refunds do not include the cost of any additional services purchased, such as WHMCS licenses/upgrades, domain registration, migrations, dedicated IPs, or other licenses (such as Imunify360 or LiteSpeed for VPS)
  • A written request MUST be submitted separately from the cancellation request within 30 days of cancellation.
  • Refunds are sent within 30 days of receiving the refund request.
  • Refunds are not granted to accounts that have been closed for Terms of Service (TOS) or Acceptable Use Policy (AUP) violations.

Domain Registrations/Renewals

All domain name registrations and renewals are FINAL. We have to pay registry fees on our end, therefore we cannot process refunds for these transactions.

Late Invoices

We do NOT provide extensions on invoices.

All invoices should be paid on the DUE DATE. We do have a 14 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. Overdue invoices are subject to a 20% late fee that must be paid to reactivate the account. Invoices delinquent past 30 days are subject to account termination with or without notice.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be wiped from our servers. There is no recovering the data once the account has been terminated.

Promotional Pricing

Our web hosting packages are discounted for first-time customers.

All packages will renew at their regular rate.

We reward new customers for signing up annually or longer (12 months, 24 months, 36 months)!

On our website, prices are displayed reflecting the best rate possible.

Please Review These Additional Policies:

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